General practice
Strengthening the foundations of primary care
General practice remains at the centre of Australia’s healthcare system, providing accessible, continuous and person-centred care for individuals, families and communities.
During 2025–26, EMPHN supported general practices to expand access, strengthen continuity, manage chronic and complex conditions and connect patients with the right care.
Programs supported care in general practice, specialist services, community health, schools, residential aged care and urgent care settings.
Across the region, EMPHN delivered a number of programs including:
- Australian Digital Health Agency workplan: EMPHN is commissioned by the Australian Digital Health Agency to promote use of the My Health Record System , Provider Connect Australia, electronic prescribing and other digital health initiatives.
- GP Data Tools, POLAR AND WALRUS: POLAR data tool extracts data from General Practice software to support practices with quality improvement activities, business development, and provision of better patient-centred care. It is used by Practice Managers, Practice Nurses, General Practitioners and Practice Staff. Walrus is a point of care prompting tool used by Practice Nurses and General Practitioners to identify gaps in care, identify patients at risk and improve data quality.
- HealthPathways Melbourne: HealthPathways Melbourne is a collaborative online platform between EMPHN and North Western Melbourne Primary Health Network (NWMPHN), that provides health practitioners with access to localised assessment, management and referral information for several health conditions.
- Practice Incentive Program Quality Improvement (PIP QI) Incentive: Supports general practice in continuous improvement and achieving better health outcomes. EMPHN’s QI model guides practices in enhancing data management, improving processes, and positively impacting patient health outcomes.
- Strengthening Medicare Reform: EMPHN supports general practices to implement Medicare and MBS reforms that strengthen continuity of care, patient enrolment and patient-centred care.

"HealthPathways Melbourne - An excellent resource for study, review and CPD, with useful content, practical links and valuable resources I hadn’t known about in almost 10 years of general practice.”
GP, HealthPathways user
Practices registered for My Medicare
practices registered for Bulk Billing Practice Incentive Program (BBPIP)
practices have a full version of POLAR installed
healthcare professionals access HealthPathways
practice reports were delivered





